Terms & Conditions

1. Acceptance of Terms

By accessing and using the services of Vijay Enterprises, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Services Description

Vijay Enterprises provides the following services:

• Sale of Deep Freezers (commercial and domestic)
• Sale of Air Conditioners (split, window, and central)
• Sale of Water Coolers (office and commercial)
• Installation and setup services
• Maintenance and repair services
• Warranty support and after-sales service

3. Orders and Payment

3.1 Order Process

• All orders are subject to acceptance by Vijay Enterprises
• We reserve the right to refuse or cancel any order at our discretion
• Product availability is subject to stock levels
• Prices are subject to change without notice

3.2 Payment Terms

• Payment must be made in full before delivery/installation
• We accept cash, bank transfers, and other agreed payment methods
• All prices are in Indian Rupees (INR) unless otherwise specified
• Taxes and delivery charges are additional unless specified

4. Delivery and Installation

4.1 Delivery

• Delivery times are estimates and may vary
• Delivery is available within Delhi and surrounding areas
• Additional charges may apply for remote locations
• Customer must be present during delivery

4.2 Installation

• Professional installation is available for all products
• Installation charges are separate from product cost
• Installation requires proper electrical and plumbing connections
• Customer is responsible for providing necessary infrastructure

5. Warranty and Service

5.1 Product Warranty

• All products come with manufacturer's warranty
• Warranty terms vary by product and manufacturer
• Warranty covers manufacturing defects only
• Warranty does not cover damage due to misuse or accidents

5.2 Service Support

• We provide after-sales support for all products sold
• Service calls are available during business hours
• Emergency service may be available at additional cost
• Service charges apply for out-of-warranty repairs

6. Customer Responsibilities

Customers are responsible for:

• Providing accurate information for orders and installations
• Ensuring proper electrical and plumbing connections
• Following manufacturer's operating instructions
• Regular maintenance as recommended
• Notifying us of any issues within warranty period

7. Limitation of Liability

Vijay Enterprises shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits or business interruption
• Damage due to improper installation or usage
• Acts of God or circumstances beyond our control
• Third-party actions or negligence

8. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or supplier issues.

9. Intellectual Property

All content on our website and marketing materials, including text, graphics, logos, and images, are the property of Vijay Enterprises or our licensors and are protected by copyright laws.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

11. Dispute Resolution

Any disputes arising from these terms or our services shall be resolved through:

• Good faith negotiations between parties
• Mediation if negotiations fail
• Arbitration in Delhi, India, if mediation fails
• Indian law shall govern these terms

12. Modifications

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.

13. Contact Information

For questions about these terms and conditions, please contact us: