Refund & Cancellation Policy

1. Overview

At Vijay Enterprises, we strive to provide the best products and services to our customers. This policy outlines our refund and cancellation procedures for products and services.

2. Cancellation Policy

2.1 Order Cancellation

• Orders can be cancelled within 24 hours of placement
• Cancellation requests must be made in writing (email or WhatsApp)
• No cancellation charges if cancelled before dispatch
• Partial cancellation may be allowed for bulk orders

2.2 Service Cancellation

• Installation services can be cancelled 24 hours before scheduled appointment
• Maintenance services can be cancelled 12 hours before scheduled visit
• Emergency service cancellations may incur charges
• Repeated cancellations may affect future service availability

3. Refund Policy

3.1 Product Refunds

Refunds are available under the following conditions:

• Defective Products: Full refund within 7 days of delivery
• Wrong Product: Full refund if wrong product delivered
• Damaged in Transit: Full refund or replacement
• Manufacturing Defects: Refund or replacement within warranty period

3.2 Service Refunds

• Installation service refunds if service not completed satisfactorily
• Maintenance service refunds if issue not resolved
• Emergency service refunds only if technician fails to arrive
• Refund processing time: 5-7 business days

4. Non-Refundable Items

The following items/services are non-refundable:

• Products used beyond 7 days (unless defective)
• Customized or special order products
• Products damaged due to customer misuse
• Services already rendered (installation, maintenance)
• Products with tampered warranty seals
• Products returned without original packaging

5. Refund Process

5.1 Request Submission

1. Contact us via phone, email, or WhatsApp
2. Provide order number and reason for refund
3. Submit required documentation (receipt, photos if applicable)
4. Wait for approval (1-2 business days)

5.2 Refund Methods

• Original payment method (preferred)
• Bank transfer to customer account
• Store credit for future purchases
• Cash refund (for cash payments only)

6. Return Policy

6.1 Return Conditions

• Products must be in original condition
• All accessories and documentation must be included
• Original packaging should be intact
• Return within 7 days of delivery

6.2 Return Process

1. Contact us to initiate return
2. Receive return authorization number
3. Package product securely
4. Arrange pickup or drop-off
5. Wait for inspection and refund processing

7. Exchange Policy

We offer product exchanges under the following conditions:

• Exchange within 7 days of delivery
• Product must be unused and in original condition
• Price difference to be paid by customer (if applicable)
• One exchange per order allowed
• Exchange subject to product availability

8. Warranty Claims

8.1 Warranty Coverage

• Manufacturer's warranty applies to all products
• Warranty period varies by product and brand
• Warranty covers manufacturing defects only
• Normal wear and tear not covered

8.2 Warranty Process

1. Contact us with warranty claim
2. Provide proof of purchase and warranty card
3. Product inspection by authorized technician
4. Repair, replacement, or refund as applicable

9. Special Circumstances

9.1 Force Majeure

Refunds may be delayed or modified due to circumstances beyond our control, including:

• Natural disasters
• Government restrictions
• Supplier issues
• Banking system delays

9.2 Dispute Resolution

For refund disputes:

• First attempt: Direct discussion with management
• Second attempt: Written complaint with documentation
• Final resolution: Mediation or arbitration

10. Contact for Refunds

To initiate a refund or cancellation, please contact us:

Business Hours

• Monday to Saturday: 9:00 AM - 7:00 PM
• Sunday: 10:00 AM - 5:00 PM
• Emergency service: 24/7 (additional charges apply)

11. Policy Updates

This refund and cancellation policy may be updated from time to time. Customers will be notified of significant changes via email or website notice. Continued use of our services constitutes acceptance of the updated policy.